Frequently Asked Questions
General Website Questions
Every website is different! If you’re not sure of where to start, we recommend picking one of our smaller plans.
Domain Hosting services are all provided without any contracts, and you can upgrade your web hosting service online anytime – so don’t worry if you need more space or resources, we have you covered!
You need to choose a domain name as the first step, then select a hosting plan. All of this can be completed within 5 minutes. Once we receive your payment, the domain name is registered and your account is created. You can then begin building your website. We can preinstall WordPress on your new site which has access to hundreds of themes to get you started.
The fastest and easiest way is to contact us is by submitting a support ticket by logging into your account. Our team are based right here in New Zealand and will get back to you quick-smart!
We are a proudly 100% New Zealand owned and operated business. All our support staff are proudly based right here too in Aotearoa.
Products and Services
WordPress is included with every hosting plan and is a great start, which is compatible with plugins that allow you to add features such as eCommerce and live chat & much more. Thousands of pre-made themes and templates are available and a wealth of guides, tutorials and help available online.
We do not offer web design services ourselves, however have many customers who are web designers. We’d love to make an introduction!
All hosting plans include a FREE Let’s Encrypt SSL certificate. This secures your site by encrypting information sent to and from the site and makes your site a secure https:// site. An SSL certificate is essential for SEO, Google will flag all non https:// sites as unsafe.
Yes we do! When you purchase any hosting plan you will automatically get access to email hosting as part of that plan. Please note that there are limits to the number of emails you will be able to retain, particularly if they contain large attachments. If you require access to another email service such as Google Workspace we can help you get set up with email using your own domain for a small charge.
To transfer an existing website and domain over to Domain Hosting, contact us and we’ll give you a quote. In most situations we can do this for FREE if you sign up to a hosting plan for 12 months or more (excludes Pilot & Starter plans). The process will normally be completed within 24 hours and will require minimal down time for your site.
*.com, .net domains require a mandatory 1 year registration and can take up to 5 days to transfer, most other domains can be transferred at no charge if they have more than 30 days until expiry.
We offer website hosting, domain registrations and everything in between. The everything in between includes website design, website server migration, software installation, website editing and even desktop support. If you need help with anything internet or tech related get in touch and we’ll talk about how we can help.