Unable to login to cPanel through Client Area

This article covers the issue when Customers are unable to login to cPanel via their Client Area.

When attempting to Login to cPanel in Client Area the following error message is produced:
  • Action Failed: Unable to auto-login. Please contact support

There may be multiple reasons for this:

The login details in WHMCS Setup > Products and Services > Servers > Edit are incorrect.

  1. Insert correct login details and Test Connection
  2. The outgoing port 2083 is blocked on your server firewall


NOTE
: Whenever WHMCS password is changed the password in (1) above also needs to be changed.


  • Email, SSL
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