Frequently Asked Questions

Answers to Common Questions

Can't find the answer you need? Please contact us and we will be happy to help!

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For personal websites with a single static page, the PILOT Plan is ideal. For small business websites with 3 pages, the STARTER Plan is recommended. For a medium sized business website with 3-7 pages and a shopping cart, the BUSINESS Plan is recommended. For an e-commerce and heavy dynamic business websites with dozens of photos the BUSINESS PRO Plan is recommended. NB: Regardless of which hosting plan you initially choose, you will be able to upgrade/downgrade your hosting plan to any of the other hosting plans whenever you want you. You will simply be charged/refunded pro rata.
You need to register a domain name (NZ$20.99/year), a hosting plan (from NZ$0.00/month*), and a website builder (FREE with all hosting plans). All this can be obtained within 5 minutes. Once a domain name is registered and your account is created then building your website with our WebBuilderPro website builder can take you as little as an hour to get a website up and running. You have up to 190 templates to choose from.
* 3 months FREE trial
Only certain characters are permissible in domain names. These are as follows:
  • Letters: a-z (always lower case)
  • Numbers: 0-9
  • Symbols: - (hypen)
Domain names may not have spaces in them. You can create the impression of a space with a hyphen – eg.
Yes, we offer a 30 day money back guarantee on all our hosting plans, excluding domain name registration fees.
Yes, our PILOT Plan has a 3 month FREE trial for Customers wanting to test our services. After 3 months it renews at NZ$5.44/month.
We accept PayPal, Credit Card/Debit Card and Bank Transfers.
All our Customers, regardless of the package they have subscribed to, can monitor their disk space and bandwidth usage through their cPanel. Simply login to cPanel and under the 'Files' section you will find your 'Disk Usage' stats and under 'Metrics' section you will find your 'Bandwidth' usage.
Yes, this can be done from within your Client Area under Services/My Services.

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Services and Support

All our support staff are based in Auckland, New Zealand.
Yes, as soon as payment is received a Client Area and Hosting account is setup. Domain name registrations are also immediate after payment. Domain Name transfers may take up to 1hour to transfer.
We offer all types of hosting and website building/design services.
The fastest and easist way is to contact us through our Live Chat (bottom right hand side of screen) or submit a support ticket and we will respond within 1 hour.